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Building A Better Community One Agreement At A Time


Trained and experienced facilitators are ready to assist you in meeting your goals. Our practitioners have experience in a wide variety of areas to assist you in having more effective meetings, work group sessions, board meetings, etc. Facilitation is helpful for:

  • Accessing barriers to growth
  • Identifying strengths
  • Discussing strategy
  • Making key decisions
  • Setting priorities
  • Establishing action plans

Meeting Facilitation services can:

  • Help clarify your goals
  • FacilitateĀ and engageĀ all participants
  • Keep the group focused and on track
  • Mediate barriers and emotions
  • Provide documentation for meetings
  • Follow up after the session


Medicaid Appeals Mediation Program

The ADR Center, as a member of the Mediation Network of North Carolina, conducts Medicaid Appeals Mediation.

If a recipient gets denied a service by Medicaid and chooses to appeal the decision, the first step in this process is mediation. The recipient or their designated representative may either come to the ADR Center or participate via phone. A representative from Medicaid and a mediator will be on the phone. Through discussion, participants may reach an agreement or reach an impasse, at which time the appeal will move to the next step of the Appeals process.

Facilitated Child and Family Team Meetings

The ADR Center services as a neutral third party facilitator for Child and Family Team Meetings (CFTM) for The Department of Social Services (DSS) in New Hanover County and Brunswick County.

CFTMs referrals come through DSS to the ADR Center. Families can ask their case workers to hold a CFTM, or a case worker may determine the need for a CFTM (based on state standards, individual supervisor requirements, or their own expertise).

The case worker, in conjunction with the family, identifies who should be invited to the meeting. Meetings often include parents, grandparents, friend or family supports, mental health professionals, school representatives, GALs, and clergy.

The purpose of the CFTMs varies, but in general, the purpose of these meetings is to bring everyone who is involved in the child’s life and/or serves as a support to the parent(s) together to discuss the case. The group will review strengths of the family to build on and discuss the case plan and progress made. It is a good opportunity for families to ask questions about the process and ensure they understand what is being asked of them. It is also a good opportunity to discuss the feasibility of the case plan elements and let the group brainstorm together about how to ensure success. Meetings can also be held to discuss very specific issues such as visitation schedules or case closure.

The facilitator’s role is to help facilitate the communication between the parties as well as prepare a Memorandum of Understanding. The MOU is a summary of what is discussed and should include any specific details discussed (i.e., dates of appointments, agreed upon deadlines, contact information for a party). These will be printed out and each party present will receive a hard copy before leaving the meeting. This MOU serves as a summary and is not a legal document.

If you have questions about your scheduled CFTM, you may contact the ADR Center or the DSS social worker that scheduled the meeting.